- hybrid
- available everywhere
- for every service
- with advantages for everyone!
- fully integrated in Teams
is hybrid available everywhere for every service with advantages for everyone fully integrated in Teams
The future proof and modern client desk
Microsoft technology enables secure, easy and trusted client contacts. For hybrid service provisioning
The many advantages to being able to contact one’s municipality remote
- Improved services
- Improved user experience
- Efficient, inexpensive, sustainable
100 % secure, and therefore BIO compliant. Equally important, it is personal and tailored to both clients and employees.
- Time- & cost saving
- Accessible & Inclusive
- Secure & Trusted
Modern service provisioning that fits the needs of today
Covid19 has not created the need for digital services but it has reinforced it. The digital desk offers an excellent opportunity to increase customer satisfaction and reduce the distance to the citizen!
Easy and secure contact with citizens
Setting up a meeting
Clients can use Planner to set up meetings online, that are directly entered in the employee’s diary. A confirmation is sent to the client, with a link to the diary details.
Having the meeting
When the meeting is held, documents can be shared. Identification using DigID and payments via iDeal can be added optinally.
Processing the meeting’s results
Municipal employees can review the meeting’s documents afterwards, and approve them to start follow-up processes.
Four steps to a digital service provisioning
We do an intake, to take stock of your municipality’s needs.
This enables us to fit the digital desk into your workflow seamlessly, and ensure alignment with the services you offer. You don’t have to digitize everything, but likely much more is possible than you think. We will find out together!
We offer a transparent price model with additional services as options.
So you’ll know exactly what you pay for, and will be able to make informed choices as to which services you wish to buy.
We set up the digital desk with digital services in your house style
This enables you to communicate with citizens and businesses in a way they know and trust. We make sure that you meet all your security demands.
We will guide and work with you on technical implementation and commissioning
Thus, you will have the support you need, to use the digital desk trouble-free, right from the start.
The advantages for The Digidesk
Improved services
- Accommodating the changing communication and service needs of our clients
- More complete solutions on first visits, fewer repeat visits, less backlog
- A better service experience, caused by less travel time, shorter lines, more privacy and ease
Improved user experience
- Your employees work in one single application (Teams), that also offers the client a clear, digitally supported workflow
- Contact from any location (home, work), at any time (within working hours), on any device
- High-quality contact, using a professional application and workflow, including live subtitling in many languages
Efficient, inexpensive, sustainable
- Working and collaborating securely, flexibly and more standardized
- Lower costs in comparison with a physical desk and by removing redundant applications, plus a higher ROI from investments in Microsoft licences
- Less travel and therefore less CO2 emission and less time wasted
Employee perspective
The Microsoft Teams application
- Digidesk is the future-proof and modern client desk in Microsoft Teams, for municipalities and other authorities.
- The Digidesk was developed in close collaboration with Microsoft experts.
- Digidesk provides employee support for easy and secure contact with citizens, from every location.
- No longer do you need separate applications for video conferencing, sharing documents and payments; everything works within one digital context.
De Digidesk is 100% secure!
Security, privacy, compliancy
- The complete solution is built using Microsoft components: Microsoft365, Azure, Powerplatform.
- All information remains within the municipality’s own tenant; internal communication is encrypted.
- Advanced Threat Protection (ATP) is used to counter hack attempts from outside.
- Azure Information Protection (AIP) allows the automatic and easy labeling of all information that is exchanged.
The Digidesk was developed in close collaboration with Microsoft experts. We can therefore guarantee the best security imaginable, for identification, secure connections, secure document exchange, secure logging and more. We will check these with your Ciso, to make sure we can deliver on this promise for the full 100 %.
